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Account Manager - Midwest

Overview

 

At MedTrans Go, we hire people with a passion for healthcare, technology, and entrepreneurship. This is a full service account management role that requires a high level of organization, a commitment to solving issues as they arise, and a strategic mindset with high ambitions. We provide our employees with the necessary tools and resources to build their own career paths and discover success. Our headquarters are located in Atlanta, GA, but this position will be based out of Chicago, IL.

MedTrans Go’s platform acts as a digital marketplace that matches healthcare facilities/systems (“customers”) with businesses and individuals providing medical transportation, interpretation, home health care, and prescription delivery (“service partners”). The Account Manager will work with our Operations and Customer/Partner Success teams to ensure our customers have an exceptional experience with MedTrans Go. 

The ideal candidate should have excellent oral and written communication skills, a creative approach to problem-solving, and passion for building relationships with customers and partners.

 

MedTrans Go is an early-stage startup with room for growth! Compensation packages for this position include an annual salary of $50-70K, commensurate with experience, and other benefits.

Responsibilities

  • Being the first point of contact for customers and partners in the Midwest and handling incoming inquiries 

  • Working with our service partners to ensure the successful completion of incoming requests for high-priority customers

  • Building strong relationships with customers and partners and ensuring they are satisfied with MedTrans Go’s platform and services

  • Resolving customer issues, collaborating with Operations, Customer Success, and Technology teams to ensure fulfillment of customer needs, and tracking processes that pertain to their needs with a focus on improving the customer experience

  • Providing ongoing customer and partner support via phone and email

  • Visiting key customer facilities to demo our tech platform, support end user adoption, and continued platform usage 

  • Documenting and reporting on customer/partner feedback and progress in CRM software and with management

 

 

Qualifications

  • Bachelor’s degree and/or corresponding years of Customer Success/Account Management experience 

  • Superb interpersonal and customer service skills

  • Excellent oral and written communication skills

  • Excellent critical thinking, problem-solving, and project management skills

  • Passionate about building relationships to connect with and earn trust from customers and partners

  • Proficiency utilizing technology

  • CRM experience a plus 

  • Attention to detail

  • Ability to remain calm in fast-paced environments

Benefits 

  • Contribute to a fast-paced and quickly growing startup environment 

  • Opportunity for rapid career growth

  • Flexible work environment

  • Salary and opportunity for other compensation benefits 

  • Health, dental, and vision insurance 

  • Paid time off, including parental leave

About MedTrans Go

MedTrans Go is a HealthTech startup that provides healthcare facilities access to medical transportation, interpretation, home health care, telemedicine, and delivery services. We work with medical practices, hospitals, and similar care facilities, as well as legal offices, to eliminate the burden of patient coordination via our online platform, allowing healthcare workers to easily and efficiently schedule services to reduce appointment cancellations, improve patient throughput, minimize revenue loss, and get patients the care they need. 

If you have a passion for healthcare, technology, and serving others and are looking to join a company where  you can build a territory and experience steady growth, put your passion to work at MedTrans Go!

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